During the past months I had noticed that there was a faithful reader of this blog residing in Canada, but I hadn't noticed that he had started his own blog. He is more honest than me, he says what he does for living, he also put a link to this blog, so Ryan has paid his dues. You will find his blog more mono-thematic than mine, because it's all about ACD software and convincing you to buy it.
Ryan's advantage over this poor blogger is that he has much more time to spare... Anyway, welcome to the club, Ryan!